Terms of Service

1. Who we are and how to contact us

Who we are

Fallen Marches is an online multiplayer game published at fallenmarches.com (our site). In these terms, "we", "us" and "our" mean the operator of Fallen Marches, and "you" means the person using our site or playing the game.

How to contact us

You can contact us by email at [email protected]. We aim to acknowledge every message within 5 UK business days.

If we need to contact you, we do so by email at the address registered to your account, or by a notice shown on our site or in the game. Please keep your email address up to date, because notices about changes to these terms, and about your account, are sent there.

2. By using Fallen Marches you accept these terms

Accepting these terms

By creating an account, or by using our site or playing the game, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site and you must not play.

We recommend that you save or print a copy of these terms for future reference.

You must be 18 or over

Fallen Marches is for adults. You must be 18 or over to create an account and to play. The game is not intended for children, and we do not knowingly provide it to anyone under 18. If we find that an account belongs to someone under 18, we will close it.

Other terms that apply to you

These terms refer to the following additional documents, which also apply to your use of our site and the game:

• Our Privacy Notice, at fallenmarches.com/privacy, which explains how we collect, use and store your personal data.
• The rules of play in paragraph 4. They are part of these terms, and breaking them is breaking these terms.

If we introduce paid subscriptions and publish additional terms for them, those terms will apply alongside these ones. If there is a conflict between the two, the subscription terms will apply, but only to the subscription.

We are based in the United Kingdom

Our site and the game are designed with United Kingdom laws and requirements in mind. We do not represent that our site and game are appropriate for use, or available, in other locations. If you play from elsewhere, you do so on your own initiative and you are responsible for complying with your own local laws.

3. Your account

Keeping your account safe

You must treat your password, and any other piece of information we give you as part of our security procedures, as confidential. You must not disclose it to anyone.

You are responsible for everything done through your account, unless it happened because of something we did wrong.

If you know or suspect that anyone other than you knows your password, or that your account has been accessed by someone else, you must tell us promptly at [email protected].

We can disable any password or account at any time if, in our reasonable opinion, you have failed to comply with these terms, or if we believe the account has been compromised.

Your account is personal to you

You must not share your account with anyone. You must not sell, buy, rent, gift or otherwise transfer an account, a character, or anything held on one, to anyone else, and any attempt to do so is void.

Deleting your account

You can delete your account yourself at any time from your account dashboard. Deletion has a cooling off period of 14 days, during which you can cancel it. Once that period expires, your account and everything held with it is erased and cannot be restored, and your username is released and may later be taken by someone else. Our Privacy Notice explains what happens to your personal data.

4. Rules of play

Fallen Marches is a shared world. These rules are what keep it playable for everyone, and they apply to everything you do in the game, in chat and on our site.

How you treat other players

• Do not post, send or transmit anything that is abusive, threatening, harassing, hateful, obscene, defamatory, or that promotes violence or discrimination against anyone.
• Do not impersonate anyone, including another player and anyone connected with us.
• Do not share anyone else’s personal information, and do not ask another player for theirs.
• Do not send unsolicited advertising, spam or chain messages, and do not use chat to promote anything commercial.
• Do not post anything unlawful, or anything that infringes someone else’s rights.

Fair play

• Do not use bots, macros, scripts, automation, or any modified or third party client to play the game or to interact with our servers.
• Do not deliberately exploit a bug or an error in the game. If you find one, please tell us at [email protected].
• Do not interfere with the game protocol, send crafted or altered messages to our servers, or try to gain access to data or functions that the game does not give you.
• Do not use anyone else’s account or credentials.
• Do not create a new account to evade a mute, a suspension or a ban.
• Do not play multiple accounts at the same time (you may register multiple accounts but they must not be simultaneously logged in).

No real world trading

You must not buy, sell, exchange or offer accounts, characters, items, coins or in game services for real money or for anything else of real world value, whether through our site or anywhere else. Nothing in the game has any real world value, as paragraph 6 explains.

Names

Your username and character name are visible to other players and appear on our public leaderboards. They must not be offensive, impersonate anyone, advertise anything, or contain personal information. Please do not use your real name, your email address or any other personal information as a name. We may reset a name that breaks this rule.

5. What happens if you break the rules

If we reasonably believe that you have broken these terms, we may take one or more of the following steps, choosing the one we think is proportionate to what has happened:

• give you a warning;
• remove or edit something you have posted, or reset an offending name;
• remove items, coins or progress obtained by cheating or by exploiting a bug;
• mute your access to chat;
• suspend your account for a period; or
• close your account permanently.

Automated systems apply our chat filter and our rate limits. They can block a message or a request, and they can mute your access to chat for up to 24 hours when your messages repeatedly match our safety filters. A person decides every suspension and ban.

We will tell you what we have done and why, unless telling you would prejudice an investigation or we are prevented from doing so by law. If you think we have got it wrong, you can appeal. A mute can be appealed from your account dashboard and a suspension or ban from the sign-in screen; for anything else email [email protected]. We will look at it again either way, and we aim to reply within 5 UK business days.

If you hold a paid subscription when we suspend or close your account under this paragraph, we do not refund it. We do not refund the time you cannot play, or the unused part of a period you have paid for, because that loss is caused by your breach, and we keep those sums towards the costs and losses your breach has caused us. If we look at it again and overturn the suspension or the ban, we put that right, by extending your subscription by the time you lost, or by refunding the unused part of the period if your account was closed. Nothing in this paragraph affects your legal rights.

6. Your character, your progress and the things in the game

Everything in Fallen Marches, including your character, your levels and experience, your items, your coins and anything held in your storage chest, exists only in the game and on our servers. You do not own any of it. We give you a personal, non transferable, revocable licence to use it inside the game for as long as you hold an account, and nothing more.

None of it has any real world monetary value, and none of it can be converted into money or into anything else of value outside the game.

Fallen Marches is under active development. We add, change, rebalance and remove content, items, skills, drop rates, the map and game mechanics as a normal part of running and improving the game. Changes of that kind are part of the service, not a fault in it, and we do not compensate you for them except where paragraph 10 or paragraph 11 says otherwise.

If your account is closed or deleted, everything held with it goes with it.

7. The game is free today, and paid subscriptions in future

Free to play

Fallen Marches is free to play. We do not currently charge for anything and we do not currently take payments. You do not need to give us any payment details to create an account or to play.

If we introduce paid subscriptions

We may introduce paid subscriptions, or other paid features, in future. If we do:

• we will tell you in advance, by email and on our site, and we will publish the updated terms before anything goes on sale;
• prices will be shown clearly before you order, and they will include VAT or general sales taxes if required by law;
• you will never be charged without actively choosing to subscribe, and we will give you at least 30 days’ notice before a subscription becomes necessary in order to keep playing;
• we will name the payment provider on our site before we take any payment; and
• if a change to a paid subscription affects what you have already paid for, paragraph 10 gives you notice and the right to cancel with a refund.

The rest of this paragraph, and paragraphs 8 and 9, describe how a paid subscription works. They apply to you from the moment you buy one, and not before.

A subscription may replace free play

If we introduce a subscription, it may replace free play rather than sit alongside it, so that a subscription is needed in order to keep playing. We will give you at least 30 days’ notice by email and on our site before that happens.

You do not have to subscribe. If you choose not to, your account, your character and your progress are kept as they are, and you can subscribe later and pick them up again, unless you delete your account or we close it under paragraph 12.

We only accept orders when we have checked them

Your order is an offer to buy a subscription from us. We accept it, and a contract comes into existence between us, when we confirm the subscription to you by email or enable it on your account, whichever happens first.

Sometimes we reject orders

Sometimes we reject orders, for example because we cannot verify your age, because you are located outside the United Kingdom, because your account is suspended or banned, because your payment is not authorised, or because the subscription was mispriced by us. When this happens we let you know as soon as possible and refund any sums you have paid.

When we charge you

We charge you for a subscription when you order it, and then at the start of each renewal period, in advance. We tell you the length of the period and the renewal date during the order process, and we confirm that information to you in writing after we have accepted your order.

Payments are taken by a third party payment provider. Your card details are entered into and handled by that provider, and we do not receive or store your full card details.

VAT and changes to the price

Prices include VAT or general sales tax (GST) if required by law. If the rate of VAT or GST changes between your order date and the date we supply, we adjust the rate of VAT or GST that you pay, unless you have already paid in full before the change in the rate takes effect.

We may change the price of a subscription for future renewal periods. We will give you at least 30 days’ notice by email before the new price applies to you. If you do not want to pay it, you can cancel before the renewal date and the change will not affect you.

Subscriptions renew automatically until you cancel

A subscription continues, and renews automatically at the end of each period, until you cancel it. You can cancel at any time from your account dashboard, or by emailing [email protected]. Cancelling stops the next payment. You keep the benefits until the end of the period you have already paid for, and we do not refund part periods except where paragraph 5, 8, 10 or 11 says so, or where the law requires it.

Where the law requires us to remind you before a renewal, we will.

If a payment fails

If a payment fails, we will tell you and try again. If we still cannot collect it, we will suspend the subscription benefits until it is paid, and cancel the subscription if it remains unpaid. Suspending or cancelling a subscription does not delete your account, your character or your progress, and you can restore access by subscribing again.

8. Your right to change your mind, and our goodwill guarantee

This paragraph applies to paid subscriptions. There is nothing to cancel or refund while the game is free.

Your legal right to change your mind

A subscription bought from our site is digital content, so you have a legal right to change your mind within 14 days of us accepting your order and to receive a refund. You lose that right as soon as the subscription starts, if you asked us to start it straight away and acknowledged that you would lose it. We will ask you to confirm both of those things at checkout. If you would rather keep the full 14 days, you can choose to have the subscription start at the end of that period instead.

Our goodwill guarantee

In addition to your legal rights, we offer a goodwill guarantee that is more generous than the law requires. If you ask us within 14 days of your first ever subscription payment, we will refund that payment in full, even if you have already played with the benefits. This guarantee can be used once per player, not once per account, so it does not apply again on a second account.

If you cancel within 7 days of an automatic renewal and have not signed in since that renewal was taken, we will refund it in full on request. Neither of these goodwill refunds is available while your account is suspended or banned, or after we have closed it under paragraph 5, unless we overturn that decision.

This guarantee does not affect your legal rights if there is something wrong with what we have supplied. Those rights are summarised in paragraph 9.

How we refund you

If you are entitled to a refund, we refund you by the method you used for payment, as soon as possible and in any case within 14 days of you telling us. We do not charge a fee for a refund.

9. If there is something wrong

If you think there is something wrong with the game, or with anything you have paid for, please contact us at [email protected] and tell us what has happened. We will do our best to put it right. Remember also that paragraph 19 sets out your options for resolving a dispute with us.

Summary of your key legal rights

The game, and anything you buy from us, is digital content. The Consumer Rights Act 2015 says that digital content must be as described, fit for purpose and of satisfactory quality:

• If your digital content is faulty, you are entitled to a repair or a replacement.
• If the fault cannot be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
• If you can show the fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or to compensation.

This is a summary of your key rights and it is subject to certain exceptions.

Faults, downtime and changes to the game

We will always try to fix a fault quickly. A change to how the game plays, made as described in paragraph 6, is not a fault, and neither is a short interruption of the kind described in paragraph 11.

10. We can change the game and these terms

Changes we can always make

We can always change the game and our site:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements, for example to address a security threat or to fix a bug; and
• to add, update, rebalance or remove game content as described in paragraph 6, provided the game continues to match the description of it that we have given you.

Changes we will give you notice of

If we make a change that significantly reduces what a paid subscription gives you, if we make a subscription necessary in order to keep playing, or if we change these terms in a way that is to your material disadvantage, we will tell you by email at least 30 days before the change takes effect. You can then cancel before it takes effect, and we will refund the unused part of any period you have paid for.

We may make other changes to these terms at any time, for example to reflect a change in the law or in how the game works, by publishing the updated terms on our site. Please check them from time to time. If you carry on using our site or the game after a change has taken effect, you accept the change.

11. We can suspend or withdraw the game

Our site, and the game for as long as it is free to play, are made available free of charge. We do not guarantee that they, or any content on them, will always be available or uninterrupted.

We can suspend the game, our site, or part of either, in order to:

• deal with technical problems, carry out maintenance or make minor technical changes;
• update the game or our site to reflect changes in relevant laws and regulatory requirements; or
• make the changes described in paragraph 10.

We will contact you in advance to tell you we are suspending the game, unless the problem is urgent or an emergency, and we will do what we reasonably can to keep any suspension short.

If you hold a paid subscription and we suspend it, or tell you we are going to suspend it, for more than 7 days in a row for a reason that is not your fault, we will extend your subscription by the time lost, or, if you prefer, you can cancel and we will refund the unused part of what you have paid.

If we withdraw the game

We can stop providing Fallen Marches, or withdraw a paid subscription. If we decide to do that, we will give you at least 30 days’ notice by email and on our site, and we will refund any sums you have paid in advance for a period we will not now provide.

Because of this, and because of paragraph 6, you should not treat your account or your progress in the game as something permanent.

12. We can end our contract with you

We can end our contract with you, close your account, and claim any compensation due to us, including enforcement costs, if:

• you break these terms seriously, or you break them repeatedly after we have warned you, as described in paragraph 5;
• you do not make a payment to us when it is due and you still do not pay within 14 days of us reminding you that payment is due;
• you do not, within a reasonable time of us asking for it, give us information or cooperation that we need in order to provide the service, for example the information we need to confirm that an account is yours; or
• we are required to do so by law.

If we end our contract with you, we will tell you. Paragraph 5 explains what happens to any subscription you have already paid for.

13. Our intellectual property, and what you may do with it

We are the owner or the licensee of all intellectual property rights in Fallen Marches and in our site, and in the material published on or in them, including the game code, artwork, maps, models, music and sound, text, characters and names. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

We give you a personal, non exclusive, non transferable, revocable licence to use our site and to play the game for your own private and non commercial entertainment, in the way the game is intended to be used, and for as long as you comply with these terms. We give you no other rights.

In particular, you must not:

• copy, modify, distribute, sell, rent or sub licence any part of the game or our site;
• reverse engineer, decompile or disassemble the game or our site, except to the extent the law expressly allows it;
• operate, or help anyone else to operate, a private server, an emulator or any unauthorised copy of the game;
• use any part of the game or our site for commercial purposes without a licence from us; or
• remove or alter any copyright, trade mark or other proprietary notice.

Screenshots, videos and streaming

You may take screenshots of the game, and record and stream your own play, and you may publish that material, including on channels that carry advertising or that you monetise, provided that you do not suggest that we produced or endorse it, you do not present the game as your own, and you comply with the rest of these terms. We can withdraw this permission from anyone who misuses it.

Our name and logo

"Fallen Marches" and the Fallen Marches logo are our trade marks. You may use them to refer to the game, for example in the title of a video, but not in a way that suggests any form of association, approval or endorsement on our part where none exists, and not as part of your own product, service, channel name or domain name.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in a way that suggests any form of association, approval or endorsement on our part where none exists, you must not frame our site on another site, and you must not link from a website that you do not own. We reserve the right to withdraw linking permission without notice.

14. No text or data mining, no scraping and no AI training

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or the game, or to any services provided through or in relation to them, for any purpose, including the development, training, fine tuning or validation of AI systems or models. This includes using, or permitting, authorising or attempting the use of:

• any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or the game, or any data, content, information or services accessed through them; and
• any automated analytical technique aimed at analysing text and data in digital form to generate information, including but not limited to patterns, trends and correlations.

We do not consent to the use of our site, the game, or any data published by, contained in or accessible through them, for the purposes of developing, training, fine tuning or validating any AI system or model.

The provisions of this paragraph should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Directive (EU) 2019/790 on copyright and related rights in the Digital Single Market.

This paragraph does not apply insofar as, but only to the extent that, we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws that are applicable to us.

15. Content you create and share

Whenever you use a feature that lets you create content, such as choosing a username or a character name, sending a chat message, or reporting another player, you must comply with the rules of play in paragraph 4.

You warrant that anything you contribute complies with those rules, and you are liable to us and indemnify us for any breach of that warranty. This means that you will be responsible for any loss or damage we suffer as a result of your breach.

You keep whatever rights you have in what you create. You give us a worldwide, non exclusive, royalty free licence to use, store, copy and display that content, and to make it available to other players, to the extent needed to run the game and to provide the service to you. That licence ends when the content is removed from our systems, except for copies held in backups made before then. Chat messages are relayed between players in real time and are not stored on our servers.

We have the right to remove or change anything you post that does not comply with these terms. We also have the right to disclose your identity to anyone who claims that content posted by you infringes their intellectual property rights or their right to privacy.

Content posted by other players has not been verified or approved by us, and views expressed by other players are not our views or values. If you see something that breaks the rules, please report it.

If we have removed something you posted and you think we were wrong to, please contact us at [email protected].

16. Our site, information on it, and things you must not do to it

Do not rely on information on our site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to keep it up to date, we make no representations, warranties or guarantees, whether express or implied, that it is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site or the game contains links to other sites and resources provided by third parties, those links are provided for your information only, and they should not be interpreted as approval by us of those sites or of anything you may obtain from them. We have no control over the contents of those sites or resources.

We are not responsible for viruses, and you must not introduce them

We do not guarantee that our site or the game will be secure or free from bugs or viruses. You are responsible for configuring your device, browser and software in order to access them, and you should use your own virus protection software.

You must not misuse our site or the game by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or by otherwise interacting with them harmfully. You must not attempt to gain unauthorised access to our site, the game, the servers on which they are stored, or any server, computer, database, equipment or network connected to them. You must not interfere with, damage or disrupt any software used in providing them. You must not attack them by means of a denial of service attack or a distributed denial of service attack. By breaching this provision you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site and the game will cease immediately.

17. Our responsibility for loss or damage suffered by you

Limitations are subject to legal requirements

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation.

Use of our site and game is for consumers only

We provide our site and the game for domestic and private use only. You agree not to use either for any commercial or business purpose, other than as permitted in paragraph 13, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

We are not responsible for losses you suffer caused by us breaking this contract if the loss is:

• Unexpected. It was not obvious that it would happen, and nothing you said to us before we accepted your order meant that we should have expected it, so that in law the loss was unforeseeable.
• Caused by a delaying event outside our control, as long as we have taken the steps set out below.
• Avoidable. Something you could have avoided by taking reasonable action, for example damage to your own device or digital content which you could have avoided by following our advice to apply a free update, by correctly following our instructions, or by having the minimum system requirements we have told you about.

If defective digital content that we have supplied damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided in one of the ways described above.

We are not responsible for delays outside our control

If our supply of anything you have paid for is delayed by an event outside our control, we will contact you as soon as possible to let you know, and we will do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact us at [email protected] to end the contract and receive a refund for anything you have paid for in advance but not received.

Our maximum liability to business users

If you use our site or the game for the purposes of your trade, business, craft or profession, then we exclude all implied conditions, warranties, representations and other terms that may apply to our site, the game or any content on them, and we will not be liable to you for loss of profit, loss of sales, loss of business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

Save in respect of any liability which cannot legally be limited, our total liability to a business user for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the amount you have paid us in the 12 months before the claim, or £50 if you have paid us nothing.

18. How we use your personal data

How we use any personal data you give us is set out in our Privacy Notice, at fallenmarches.com/privacy.

Fallen Marches is a shared world, so some of what you do is deliberately public. Other players can see your username and character name, your character and where it is in the world, and any chat messages you send, and your username appears on our public leaderboards alongside your levels and experience, which anyone can view without an account. Please do not use personal information as a name, and do not share personal information in chat.

19. Resolving problems and disputes

Please contact us first

We would like the chance to put things right. Please email [email protected] with the details. We aim to acknowledge every message within 5 UK business days and to resolve complaints as quickly as we can.

Resolving disputes without going to court

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. We do not currently take part in an alternative dispute resolution scheme. If we join one, we will name it here. This does not affect your right to go to court.

The forum for disputes

These terms, their subject matter and their formation are governed by English law. Wherever you live, you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in, and we can claim against you in the courts of the country you live in.

20. Other important terms

We can transfer our contract with you, so that a different organisation is responsible for running Fallen Marches. We will tell you in writing if this happens and we will make sure that the transfer does not affect your rights under the contract.

You cannot transfer your contract with us to anyone else. Your account is personal to you, as paragraph 3 explains.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it, and neither of us needs to ask anybody else to sign off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately take action against you for doing something you are not allowed to do, or for not doing something you should have done, but that does not mean we cannot do it later.

These terms are in English. We will communicate with you in English. We do not warrant that our site and game are suitable for anyone outside of the United Kingdom, and we will not translate our site or game into any other language.

21. Changes to these terms

We amend these terms from time to time. Every time you wish to use our site or play the game, please check these terms to make sure you understand the terms that apply at that time.

Where a change is material, or where it significantly reduces what a paid subscription gives you, we will tell you in advance as described in paragraph 10.

This version was published on 20 September 2026 and replaces any earlier version.